Internet Troubleshooting Tips

Information to gather:

When did the problem start or when did it last work?

How many devices are affected?

Are there devices that are not affected?

What type of device is affected?

Exactly how is the device demonstrating an issue with the internet?

Things to check first:

No Internet

One Device – Restart the device.

Multiple Devices:

Verify power to the BizKit, which is the blue board that has the DakotaPro logo. If it does not have power – check UPS then Circuit Breaker.

Call DakotaPro to verify internet connectivity.

Leave power connected to the DakotaPro equipment.

Intermittent Internet

Record the times, devices, and how the device is reporting the intermittent connection.

Call DakotaPro M-F 6 a.m. to 8 p.m., Saturday 8 a.m. to 8 p.m., or Sunday 8 a.m. to 5 p.m. – while the issue is actively occurring.  This allows us to have the best information to make the quickest and most accurate diagnosis.

Be aware that, due to their nature, intermittent issues can take some time to diagnose and resolve.