DakotaPro maintains a list of individuals who are authorized to interact with accounts that we provide services to. Such individuals are called "Authorized Contacts".
Each Authorized Contact is assigned a role, which determines the level of access they have to the account. There are five roles an Authorized Contact can be assigned. The chart below describes the privileges associated with each role:
Actions | Vendor | User | Tech | Admin | Primary Admin |
Update own Authorized Contact info | X | X | X | X | X |
Can open support tickets | X | X | X | X | X |
Can make changes on account* | | | X | X | X |
Can add/ update other Users/Tech | | | | X | X |
Can add/ update other admins | | | | | X |
* Changes on account are limited to operational changes, NOT adding or deleting services. Changes such as those are required to be requested by Primary Admin or in the case of a business, a contact authorized to initiate such contractual changes.
DakotaPro uses contact information exclusively to administer services that we provide. If you wish update your personal information, you can do so in 3 ways:
3. Use the "
DakotaPro Authorized Contact Manager". The DakotaPro Authorized Contact Manager is primarily intended for Admin and Primary Admin use, since it is easy to update multiple Authorized Contacts on an account.
Parent / Child Accounts
DakotaPro often uses this account structure internally if multiple locations are all billed on a single bill. In this scenario, all Authorized Contacts are added to the parent account and automatically have access to all child accounts. DakotaPro does not support individual permissions/roles by child account.